Privacy Policy
- Data Minimisation: Although we design communication tools for autistic and neurodivergent individuals, we do not collect official clinical or medical records. Any context shared for custom orders is handled with absolute confidentiality.
- Lawful Processing: We only use your information to fulfill physical orders (delivery info), process payments safely via secure gateways, and manage customer support inquiries.
- Digital Team: Peter is our point of contact for IT, data control and technical support inquiries.
- UK Statutory Rights:
Under UK data protection legislation, you have specific legal rights regarding the personal information we hold about you. These rights include: [1, 2, 3, 4]
- The Right to be Informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your data. (This Privacy Policy serves that purpose). [1, 2]
- The Right of Access: You have the right to request a copy of the personal information we hold about you (often called a "Data Subject Access Request"). [1, 2]
- The Right to Rectification: You have the right to ask us to correct or complete any personal information that you think is inaccurate or incomplete. [1, 2]
- The Right to Erasure: Also known as ‘the right to be forgotten’, this enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep processing it. [1, 2]
- The Right to Restrict Processing: You have the right to 'block' or suppress the further use of your personal information in certain circumstances. When processing is restricted, we can still store your information, but we cannot use it further. [1, 2]
- The Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services, allowing you to move or copy your data easily. [1, 2]
- The Right to Object: You have the right to object to us processing your personal data if it is used for direct marketing or based on our legitimate business interests. [1, 2]
- Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing or profiling. (Please note: Windows to Words does not use any automated decision-making or profiling systems). [1, 2]
How to Exercise Your Rights
If you wish to exercise any of these rights, or if you have any questions about how we handle your data, please contact our IT and Data Support Lead, Peter, at info@windowstowords.com We will respond to your request within one calendar month. [1]
How to complain
We hope that we can resolve any query or concern you raise about our use of your information. However, if you remain unhappy, you have the right to lodge a formal complaint with the UK data protection regulator, the Information Commissioner’s Office (ICO): [1, 2, 3, 4]